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terms + conditions

Bespoke Properties operates the business as a property caretaking and concierge service under the following terms and conditions.

By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Furthermore, by requesting Bespoke Properties to provide service by any means: including but not limited to telephone, email, fax, online package purchase, booking form and or direct conversation – the customer accepts that these terms and conditions are binding as an agreement.

Bespoke Properties reserves the right to make amendments to these conditions without giving prior notice.

housekeeping services

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any cleaning service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one man hour of cleaning services at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. In the event you are still not satisfied, our liability is limited as set forth below.

SCOPE OF SERVICE

Bespoke Properties will perform these services for the customer for a standard clean, (the “Services”): 

1. Vacuuming and mopping floors

2. Dusting and/or wiping all surfaces, to include: small appliances; countertops; the interior and exterior of the microwave and refrigerator; the stovetop, drip pans, and hood; chairs, tables, and cabinets; windowsills, mirrors, and hanging frames; interior and exterior of tubs and showers, faucets, basins, and toilets. We also vacuum under cushions.

3. Washing/changing bed linens upon request

4. Removing trash from the home 

5. Cleaning dishes left in the sink/running dishwasher

Our DEEP CLEANS include all of the above plus: Spot Check Walls Clean All Baseboards Clean Doors and Door Frames Wipe Down and Clean Light Switches Clean Ceiling Fans Clean Inside of Refrigerator and Freezer Wipe Down Inside of Oven Dust/Wipe Blinds

To prepare for service, the customer is required to:
 

1. Ensure clutter is removed so Bespoke Properties can effectively wipe all surfaces, to include items such as clothing and toys

2. If a pet will be present, ensure they're safe and secure during cleaning

3. If Bespoke Properties is to change the bed linens, clean sheets must be placed on each bed

4. Customer can either be home or away during cleaning. If you won't be present, you must ensure you've provided Bespoke Properties with a way to access the home before arrival.

RATES

Cleaning fee is $45/hour/person, with a $90 minimum. An individual or a team may be assigned to clean your home; more hands means a faster clean, so the size of the team should not impact total pricing. A $90 deposit is due at the time of booking; you will be sent a timesheet and invoice for any remaining costs due to be paid online.

CLEANING TIMES

Please note when booking, we offer morning and afternoon arrival windows (8am-12pm and 1pm-5pm). We don't guarantee an exact arrival time, but will complete service by the close of the window. We do our best to be prompt and meet the cleaning time indicated, but traffic, other customers  and unforeseen circumstances may affect our scheduled arrival time. Our cleaning people appreciate your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.

KEYS, ALARMS, + SECURITY

If the customer requires Bespoke Properties to hold keys to access any part of the home, we will not keep address or owner details with the key and will keep all keys in a secure lock box (key fobs will be identified with a unique identifier kept in a separate and secure location). It is Bespoke Properties' policy to keep customer keys safe, however, we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible. The customer must inform Bespoke Properties of any alarm system that needs to be unset or reset. The customer has the responsibility to deactivate any alarms and/or provide us with means to do so. If not, no responsibility for the triggering of an alarm system or costs related to a response will accepted by Bespoke Properties. The customer agrees to contract all services necessary, including but not limited to snow removal, to keep the home accessible. If we are unable to access the property for any cause not attributed to Bespoke Properties (ie: excessive snow build-up, keys/codes fail to work, etc.), we will notify the customer and we will not be required to perform service that visit; the customer will be responsible for paying Bespoke Properties' travel costs if a follow-up visit is requested. If you as the customer is present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you will be responsible for paying Bespoke Properties the full amount for service that day. No service fees will be refunded. Any Incidental costs incurred by the company or cleaners as a result of a customers' action will be fully reimbursed by the customer immediately. Bespoke Properties has a strict no smoking policy. We do not accept anyone smoking while at the customer's premises. Our professionalism policy also includes prohibiting the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency.

CLEANING SUPPLIES

Bespoke Properties provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment. If you have special situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know. No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customer's own risk.

EXCESSIVE CLUTTER POLICY

Clutter is a mass of trash, items, knick-knacks, or personal items on the countertops, furniture and/or floors of your home. Clutter significantly inhibits our ability to perform our cleaning tasks efficiently and stay on schedule.

 It is crucial that you pick up clutter from the rooms you want us to clean before we show up! 
We are there to do our job at the highest standard that we can. There are many reasons we don’t clean around excessive clutter. It is easy for cleaning techs to miss areas; there is a significantly higher chance of us breaking something, and it usually takes two to three times longer for us to complete a cleaning when the area is highly cluttered, This can also affect customers that we have scheduled after your cleaning.

EXCESSIVE CLUTTER POLICY

  1. If a room has enough clutter to cover the floor, we will not be able to clean that room

  2. If your countertops, or furniture are covered in clutter, we will clean around the clutter without moving items, if the clutter leaves nearly no visible countertop space, we will skip this area

  3. If half the rooms in your home are covered in clutter, this will result in rescheduling your cleaning

  4. It is not common practice to clean while someone moves clutter around for us, and we prefer not move excessive clutter ourselves for reasons stated above. 

  5. If we have to leave your home due to clutter, you will be charged for the full clean.

  6.  If we have to cancel your cleaning due to clutter, and you are unwilling or unable to reschedule, we reserve the right to charge according to our cancellation policy.

  7. If we come back to a rescheduled appointment and the home still violates our clutter policy, we reserve the right to automatically charge a full cleaning price 

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance. Bespoke Properties is fully bonded and insured.

PAYMENT POLICY

Payment is due at the time of booking. Late payments are subject to a $35 late charge (plus associated legal and admin fees incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

HEALTH + SAFETY

All equipment, including electrical, to be used by Bespoke Properties must be in good working order. Any customer's home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and to Bespoke Properties to eliminate any possible accidents. In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled cleaning day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will contact you to reschedule your cleaning.We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

DAMAGE + BREAKAGE

If asked  to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Bespoke Properties, and/or any of its employees responsible for any damage or breakage to any article or component.

  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed, and if the item is in a set, only the damaged item will be replaced. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

     

  • Damage must be reported to our office staff in writing within 24 hours of service or Bespoke Properties may not be held liable.

     

  • Bespoke Properties cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

LAWN MAINTENANCE/snow REMOVAL services

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one hour of lawn maintenance/snow removal service at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties will perform these services for customer, (the “Services”): We provide light lawn maintenance on yards that are .25 acres or less, including lawn mowing, weeding, pruning, edging, and tree limb removal. We provide snow clearing services, which involves moving snow from the snow clearing areas requested by the customer to the perimeter of those areas. Snow clearing will be done through snow blowing, pushing, or shoveling. Bespoke Properties can shovel, sweep, and/or snow blow all sidewalks, driveways and walkways (areas to be requested by customer) on the date scheduled by the owner. At this time we do not offer snow removal from roofs, or driveways longer than 100'.

CLEARING TIMES

Please note when booking, we offer morning and afternoon arrival windows (8am-12pm and 1pm-5pm). We don't guarantee an exact arrival time, but will complete service by the close of the window. We do our best to be prompt and meet the cleaning time indicated, but traffic, other customers and unforeseen circumstances may affect our scheduled arrival time. Our staff appreciates your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.

ABILITY TO PROVIDE SERVICE

During the snow season, it is important to keep snow clearing areas clear of debris such as fire wood, children’s toys, etc. as these items are easily covered up by a snowfall and can become dangers to equipment, operators, homes and bystanders.If Bespoke Properties is delayed in the performance of any portion of services by the presence of any vehicles, structures, or equipment on the premises which interfere with the contractor's ability to perform services, or by an act or omission of the customer, or by the application of a Municipal By-Law, or by a stop work order (providing the order was not issued as a result of an act or omission of Bespoke Properties), or by labor disputes, lock outs, fire, or by any other circumstance reasonably beyond Bespoke Properties' reasonable control including heavy winter conditions, then the time for the performance of that portion of services shall be extended until such time as staff is no longer delayed. Bespoke Properties shall not be responsible for any damages or losses caused by the failure of staff to perform that portion of services during the time that staff was delayed.

PERFORMANCE 

Bespoke Properties will perform all services diligently and in a good, professional and first class manner, using good quality materials, equipment and workmanship and sufficient trained personnel to complete the services in a safe and timely manner. Bespoke Properties will obtain and maintain, at its expense and at all times during the term of service, all necessary licenses, permits, training or other authorizations which may be necessary to perform the Services. Some homes have been built with less than ideal accessibility in snow conditions. We will do all we can to insure your access, but cannot be responsible for lack of accessibility caused by driveway slopes, vehicles not well suited for snow, or driver experience.

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance.

HOURLY RATES + PAYMENT POLICY

Bespoke Properties will email you an invoice following lawn maintenance/snow clearing service. All lawn maintenance/snow clearing will be billed hourly, at $35/hour, with a one-hour minimum, broken down into 15 minute increments after the one-hour minimum. Payment is due by the invoice due date upon receipt of invoice by credit card via bespokepropertiesidaho.com. Late payments are subject to a $35 late charge (plus associated legal and admin fees incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

HEALTH + SAFETY

All equipment, including electrical, to be used by Bespoke Properties must be in good working order. Any customer's home we service must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and to Bespoke Properties to eliminate any possible accidents. 

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled cleaning day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will contact you to reschedule your snow clearing. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. 

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

Bespoke Properties is not responsible for damages to landscaping, pavement, concrete, and grass on the customer’s property. The work herein may cause damage to the customer's property. Bespoke Properties will reasonably repair damage to the customer's property caused by Bespoke Properties' gross negligence. Bespoke Properties is not responsible for scratches, gouges, chain marks, etc. as a result from normal lawn maintenance/snow removal procedures. Bespoke Properties is also not responsible for damage to driveways caused by improper construction, sinking or poor compaction. Bespoke Properties is not responsible for damage to, or caused by; property left in, placed or constructed within the clearing area. The customer may be responsible to damage caused to Bespoke Properties' machinery if items are left within the clearing area during snow removal service.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

PROPERTY MANAGEMENT

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any property caretaking service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one man hour of property caretaking at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties will perform these services for customer, (the “Services”): 

A.    Manager shall visit property once per service.
B.    Manager shall inspect the exterior and interior of home and check for any signs of damages, forced entry, or any other condition that may be of concern to Owner; including but not limited to: secure all doors/windows; flush all toilets and running all plumbing fixtures; ensure alarm systems are on and functional; alternate lights on and window shades so home appears occupied; check heating and cooling systems are on and functioning correctly and ensure thermostat is set appropriately; check for leaks; check all window panes; check circuit breaker box for tripped breakers; monitor for signs of mold/mildew; visually inspect all rooms for smells, sounds, pests; check smoke alarms/replace batteries (as supplied by owner); check all interior and exterior lights functioning/replace bulbs (as supplied by owner); run dishwasher/garbage disposal; water indoor plants as requested; check exterior of home for any possible siding and gutter issues, as well as any apparent seasonal hazards visible from ground level such as ice dams or snow build-up; take garbage cans in as necessary; check hot tub for leaks, cleanliness, and correct temperature (if applicable).

C.    Manager shall perform vehicle maintenance checks if requested by Owner, to include: starting each vehicle at the home. Manager shall notify owner if any service lights or issues are discovered.
D.    Manager shall have the means to turn water on and off in case of an emergency. Manager shall also ensure that water is secured after said emergency.
E.    Manager shall contact Owner for the Owner’s authorization for any repairs in the event that damage to property, home, or vehicle that is visual and in need of a contractor is discovered.

F.    Manager shall take all onsite mail and packages into the home.
G.    Manager shall not occupy the home at any time. Caretaker is only authorized for visitation for the sole purpose of monitoring property conditions.

 

KEYS, ALARMS, + SECURITY

If the customer requires Bespoke Properties to hold keys to access any part of the home, we will not keep address or owner details with the key and will keep all keys in a secure lock box (key fobs will be identified with a unique identifier kept in a separate and secure location). It is Bespoke Properties' policy to keep customer keys safe, however, we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible. The customer must inform Bespoke Properties of any alarm system that needs to be unset or reset. The customer has the responsibility to deactivate any alarms and/or provide us with means to do so. If not, no responsibility for the triggering of an alarm system or costs related to a response will accepted by Bespoke Properties. The customer agrees to contract all services necessary, including but not limited to snow removal, to keep the home accessible. If we are unable to access the property for any cause not attributed to Bespoke Properties (ie: excessive snow build-up, keys/codes fail to work, etc.), we will notify the customer and we will not be required to perform service that visit; the customer will be responsible for paying Bespoke Properties' travel costs if a follow-up visit is requested. If you as the customer is present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you will be responsible for paying Bespoke Properties the full amount for service that day. No service fees will be refunded. Any Incidental costs incurred by the company or cleaners as a result of a customers' action will be fully reimbursed by the customer immediately. Bespoke Properties has a strict no smoking policy. We do not accept anyone smoking while at the customer's premises. Our professionalism policy also includes prohibiting the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency.

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance.

PAYMENT POLICY

As property caretaking is a flat fee service, the customer will render payment by credit card at the time service is requested.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

HEALTH + SAFETY

All equipment, including electrical, to be used by Bespoke Properties must be in good working order. Any customers' home we visit must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and to Bespoke Properties to eliminate any possible accidents. In the event that a house is a hazard or cluttered, we reserve the right for our staff to take pictures of the area(s) for before and after of what was done.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled cleaning day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to inspect the exterior of the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

pet sitting

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any pet sitting service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one hour of pet sitting at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties can perform these services for customer; specific services needed will be requested at the time of booking (the “Services”): 

  • Feed the pet(s) and change water bowls

  • Walk and exercise the pet(s)

  • Play with the pet(s)

  • Clean up and dispose of any pet waste

  • Wash and tidy up bowls

  • Brush and wash pet(s)

  • Administer medication

KEYS, ALARMS, + SECURITY

If the customer requires Bespoke Properties to hold keys to access any part of the home, we will not keep address or owner details with the key and will keep all keys in a secure lock box (key fobs will be identified with a unique identifier kept in a separate and secure location). It is Bespoke Properties' policy to keep customer keys safe, however, we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible. The customer must inform Bespoke Properties of any alarm system that needs to be unset or reset. The customer has the responsibility to deactivate any alarms and/or provide us with means to do so. If not, no responsibility for the triggering of an alarm system or costs related to a response will accepted by Bespoke Properties. The customer agrees to contract all services necessary, including but not limited to snow removal, to keep the home accessible. If we are unable to access the property for any cause not attributed to Bespoke Properties (ie: excessive snow build-up, keys/codes fail to work, etc.), we will notify the customer and we will not be required to perform service that visit; the customer will be responsible for paying Bespoke Properties' travel costs if a follow-up visit is requested. If you as the customer is present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you will be responsible for paying Bespoke Properties the full amount for service that day. No service fees will be refunded. Any Incidental costs incurred by the company or cleaners as a result of a customers' action will be fully reimbursed by the customer immediately. Bespoke Properties has a strict no smoking policy. We do not accept anyone smoking while at the customer's premises. Our professionalism policy also includes prohibiting the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency.

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance.

PAYMENT POLICY

As pet sitting is a flat fee service, the customer will render payment by credit card at the time service is requested.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

EMERGENCIES

If there is an emergency, Pet Sitter will make all reasonable efforts to first contact Pet Owner. If Pet Owner is unable to be contacted, Pet Sitter shall contact the veterinarian provided by Pet Owner on the Pet Sitting Intake Form. If veterinarian is unable to be reached, Pet Sitter will contact the following:

McPaws Veterinary Hospital

8 Coho Lane

McCall, ID 83638

208.634.3647

In addition, Pet Owner authorizes Pet Sitter to seek and obtain medical attention and treatment as deemed necessary by a veterinarian.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled cleaning day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to inspect the exterior of the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

If the pet(s) being cared for during or after service accidentally dies, becomes ill, injured, or lost, Pet Owner waives and releases Bespoke Properties from any claim arising from such an incident. If the pet(s) bites or injures Pet Sitter, any other human or animal, Pet Owner will be responsible for any resulting injury. In addition, Pet Owner shall hold harmless and indemnify Pet Sitter and Bespoke Properties against any and all costs, expenses, losses, liabilities and claims arising out of or relating to any acts of the pet(s) except if arising out of the negligence or intentional misconduct on the part of the Pet Sitter.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

GROCERY DELIVERY

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any grocery delivery service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one grocery delivery at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties will perform these services for the customer, (the “Services”): 

A.    Bespoke Properties will receive the grocery list from customer, review, and make any follow-up inquiries within 12 hours of scheduled delivery. We will reach out to you to confirm the delivery date and location.
B.    Bespoke Properties will complete the shopping list and deliver all items (except for anything that might be out of stock, not carried, or otherwise not available) to the customer's home on designated date by 2:00pm. If the customer is not present (or upon request) all perishable items will be placed inside refrigerator/freezer and all non-perishable items will be neatly placed on counters (unless otherwise agreed upon). Bespoke Properties takes all necessary precautions to properly store all perishable food items during delivery (ie: using coolers and refrigerated grocery bags), as well as promptly delivering any perishable food items. 
D.    Bespoke Properties shall have the means to access the home to deliver requested items if the customer will not be present (customer's ordering alcoholic beverages must be present to accept delivery (please see the Alcoholic Beverage Policy).
E.    Bespoke Properties will contact the customer for the customer's authorization for any deviations from requested items. If a specific type/brand/quantity of product is not provided by the customer when the order is placed, Bespoke Properties shall be authorized to use its best judgment to fulfill the customer's request with the closest like-item or quantity.

F.   Bespoke Properties shall not occupy the home at any time. Manager is only authorized for visitation to the home for the sole purpose of delivering agreed upon items.

ALCOHOLIC BEVERAGE POLICY

Beer and wine are the only types of alcohol that may be delivered per state law. If you place an order that includes any alcoholic beverage, you represent and warrant that you are at least 21 years of age. Before we accept any orders containing alcohol, we must receive a photo of a valid government I.D. showing the purchaser is 21+ years of age. The name on the credit card must match the name on the photo I.D. The original purchaser must be present to accept delivery, and the deliverer will need to verify that the person on the credit/debit card matches the person accepting the alcohol delivery, the person is at least  twenty-one (21) years of age, and is not actually, apparently, or obviously intoxicated. If you do not comply with these terms, you agree that the alcoholic beverage(s) will not be released to you, you may forfeit the cost of such beverages, and you may be responsible for restocking fees.

ALLERGEN, DIETARY INFORMATION, + GENERAL PRODUCT SAFETY

Bespoke Properties is only a grocery delivery service and does not provide any guarantees or warranties regarding food quality, general product safety, allergen, or dietary information for food items purchased from merchants. Bespoke Properties does not represent or warrant that the information accessible through the service is accurate, complete, reliable, current, or error-free, including, without limitation, menus, nutritional and allergen information, photos, food quality or descriptions, pricing, hours of operation, or reviews. All content is provided for informational purposes only. The reliance on any information provided through the service is solely at your own risk, including, without limitation, nutritional and allergen information. 

DELIVERY TIMES

Please note when booking, we do not guarantee an exact delivery time, but attempt to have all groceries delivered by 2:00pm on the date scheduled. Please fee free to let us know if you'd like to arrange a specific time for delivery and we will do our best to accommodate. We do our best to be prompt and meet the delivery time indicated, but traffic, other customers  and unforeseen circumstances may affect our scheduled arrival time. Our staff appreciates your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.

COST OF SERVICE

The customer will pay the entire cost of the bill, plus a $50 flat fee for delivery and a service charge of 10% of the total bill.

KEYS, ALARMS, + SECURITY

If the customer requires Bespoke Properties to hold keys to access any part of the home, we will not keep address or owner details with the key and will keep all keys in a secure lock box (key fobs will be identified with a unique identifier kept in a separate and secure location). It is Bespoke Properties' policy to keep customer keys safe, however, we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible. The customer must inform Bespoke Properties of any alarm system that needs to be unset or reset. The customer has the responsibility to deactivate any alarms and/or provide us with means to do so. If not, no responsibility for the triggering of an alarm system or costs related to a response will accepted by Bespoke Properties. The customer agrees to contract all services necessary, including but not limited to snow removal, to keep the home accessible. If we are unable to access the property for any cause not attributed to Bespoke Properties (ie: excessive snow build-up, keys/codes fail to work, etc.), we will notify the customer and we will not be required to perform service that visit; the customer will be responsible for paying Bespoke Properties' travel costs if a follow-up visit is requested. If you as the customer is present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you will be responsible for paying Bespoke Properties the full amount for service that day. No service fees will be refunded. Any Incidental costs incurred by the company or cleaners as a result of a customers' action will be fully reimbursed by the customer immediately. Bespoke Properties has a strict no smoking policy. We do not accept anyone smoking while at the customer's premises. Our professionalism policy also includes prohibiting the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency.

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance.

PAYMENT POLICY

The customer will pay the entire cost of the bill, plus a $50 flat fee for delivery and a service charge of 10% of the total bill. Payment is due within 3 days upon receipt of invoice by credit card via bespokepropertiesidaho.com. Late payments are subject to a $35 late charge (plus associated legal and admin levies incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

HEALTH + SAFETY

All equipment, including electrical, to be used by Bespoke Properties must be in good working order. Any customers' home we visit must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and to Bespoke Properties to eliminate any possible accidents. In the event that a house is a hazard or cluttered, we reserve the right for our staff to take pictures of the area(s) for before and after of what was done.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled delivery day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your delivery due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to deliver items to the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

vehicle airport drop-off/pick-up

At Bespoke Properties, we stand by our promise of excellent service. While we prefer to conduct a walkthrough with you at the end of services to address any issues, if this is not possible and you are unhappy with any vehicle service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time  to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one man hour of the service of your choice at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties will perform these services for the customer, (the “Services”): 

A.    Provide vehicle drop-off from the customer's home to Boise Airport (BOI), or vehicle pick-up from BOI to the customer's home. Bespoke Properties will return the vehicle key or fob to the customer's residence following service. If the customer requests that we transport any items or equipment in the vehicle, it is preferred that all items are left together in a designated area. We will do our best to locate and collect all requested items and will attempt to communicate with the customer that all items have been loaded into the vehicle, however, Bespoke Properties will not be responsible for failing to transport any items that were not left in a designated area for transport or are not easy to locate.

B.    Bespoke Properties will only park customer vehicles in a designated BOI parking lot. The customer may request whether they want their vehicle left in BOI long-term parking or the Economy Lot; Bespoke Properties will communicate to the customer the location of the vehicle in sufficient detail upon parking. Bespoke Properties will make every effort to park the vehicle in the lot requested by customer, but cannot make guarantees as parking will be subject to availability.

C.    Upon request, Bespoke Properties may fill up the gas tank of the customer's vehicle. Customer is required to indicate the type of fuel to be used, and must pay the total cost of fueling (receipt will be provided).

GENERAL TERMS

Bespoke Properties will not be responsible for any damage not resulting from its own negligence. During transport, vehicles and vehicle equipment may cease to operate properly through no fault of Bespoke Properties, and Bespoke Properties will not be liable for any mechanical issues that present themselves before, during, or after service. By utilizing this service, the customer agrees and guarantees the vehicle is in good working condition. Bespoke Properties will only fuel vehicles with the type indicated by the customer; if we are unable to ascertain the correct fuel type for the vehicle, we will not be able to perform this service. Bespoke Properties will not be responsible for any damage as a result of fueling a customer's vehicle.

 

1. By customer’s signature or his/her agent’s signature, or as accepted online, Bespoke Properties and agents, jointly and separately are authorized to operate and transport vehicle(s) from the Point of Origin specified to the point of departure and to the specified destination.

 

2. Personal belongings are not to be transported inside vehicle, except as requested for transport. All valuables should be removed by customer from vehicle. Bespoke Properties shall not be responsible for loss or damage to personal belongings, including any “personal property” left in the vehicle, including loss or damage to stereo equipment, and to any non-stock items of the vehicle, nor will Bespoke Properties be responsible for damages caused to vehicle(s) by personal property left inside vehicle.

 

3. Customer must furnish Bespoke Properties with necessary keys to vehicle and all compartments. Customer is responsible for completely disarming alarm/security system by any means effective.

 

4. No delivery time is guaranteed. All delivery dates are only estimates of normal deliveries (delays may occur). Transporter does not agree to transport shipment in time for any particular market or event and will not be responsible for damages occasioned by unavoidable delay. There are absolutely no guarantees made, expressed, or implied, regarding delivery time.

 

5. No auto rental will be honored (for delays, damage, or accidents) no exceptions.

ACCEPTANCE OF RISK

Customer agrees to assume responsibility for the risk of property damage while Customer's vehicle is parked at BOI or the customer's property.

VEHICLE DELIVERY TIMES

Please note when booking, we offer morning and afternoon drop-off/pick-up windows (8am-12pm and 1pm-5pm). We don't guarantee an exact arrival time, but will complete service by the close of the window. We always attempt to drop-off and pick-up vehicles as close to your arrival/departure as possible to minimize the parking fees the customer will need to pay, but we cannot make any guarantees regarding parking duration or fees. We do our best to be prompt and meet the requested time indicated, but traffic, other customers and unforeseen circumstances may affect our scheduled drop-off/pick-up times. We appreciate your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.

COST OF SERVICE

The customer will pay a $300 flat fee for vehicle transport, plus any incurred parking fees, plus the total cost of fuel for their vehicle if fuel service is requested.

KEYS, ALARMS, + SECURITY

If you as the customer require Bespoke Properties to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible; the customer will be responsible for Bespoke Properties' travel costs in returning any keys or garage openers (except for car transport service--we will return keys and fobs free of charge). The customer has the responsibility to deactivate any alarms. No responsibility for the triggering of an alarm system or costs related to a response will accepted by Bespoke Properties. If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, or we are unable to retrieve vehicle keys for any reason) you as the customer will be responsible for paying Bespoke Properties the full cost of service. No fees will be refunded. Any Incidental costs incurred by the company or staff as a result of a customer's action will be fully reimbursed by the customer immediately. Bespoke Properties has a strict no smoking policy. We do not accept anyone smoking while at the customer's premises. Our professionalism policy also includes prohibiting the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency.

INSURANCE

Throughout the term of service, Bespoke Properties will maintain all required and necessary insurance. Bespoke Properties holds liability insurance, but shall not be responsible for damage to customer's vehicle, whether or not such damage is caused by other vehicle(s) or person(s) in the parking lot and surrounding area. The customer agrees that their vehicle is properly insured, and that their insurance will cover any claims that do not arise from Bespoke Properties' gross negligence.

PAYMENT POLICY

The customer will pay a flat fee of $300 at the time of service request. The customer is responsible for paying all associated parking fees. If Bespoke Properties purchases fuel on behalf of the customer, the full amount will be invoiced and paid in full by customer. Payment is due within 3 days upon receipt of invoice by credit card via bespokepropertiesidaho.com. Late payments are subject to a $35 late charge (plus associated legal and admin levies incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

HEALTH + SAFETY

All equipment, including electrical, to be used by Bespoke Properties must be in good working order. Any customers' home we visit or vehicles we drive must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and to Bespoke Properties to eliminate any possible accidents. In the event that a house or vehicle is a hazard, we reserve the right for our staff to take pictures of the area(s) for before and after of what was done.

We will do a thorough vehicle check prior to driving any vehicles and will take notes and photos of any existing damage.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled delivery day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your delivery due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to drive the vehicle to or from the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture goods, we only warrant our service with the “Excellent Service Promise.” Except as otherwise provided or where prohibited by law, Bespoke Properties provides no further warranty as to the services and all third-party manufactured materials or goods provided in connection with the services are provided without warranties by us of any kind. To the maximum extent permitted by applicable law, we make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods used in connection with the services.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

Furthermore, Bespoke Properties will not be liable for the following:

A. Damage caused by leaking fluids, battery acids, cooling system and anti-freeze solution, industrial fallout or damage caused by acts of God or force majored.

 

B. Hidden damage or damage that is undetectable at time of pickup due to vehicles dirty condition, or weather-related condition.

 

C. Any glass damage.

 

D. Mechanical or electrical functions and damage caused by failing mechanics, electrical demise, alignment or suspension, exhaust assembly, any exhaust system, muffler, or tail pipes. No exceptions.

 

E. Under carriage damage, and damage resulting from overloaded or lowered vehicles.

 

F. Customer is responsible for preparing vehicle for transport. Securing loose parts, mufflers or tail pipes, spoilers, non-stock kit additions, antennas, and switches. Any part that falls off during transport is the customer’s responsibility, as are leaking fluids, including damages caused by said parts or fluids to any and all other vehicles involved. It is the customer’s responsibility to notify Bespoke Properties of any and all fluid leaks.

 

G. DAMAGE TO VEHICLE CAUSED BY: a) Vehicle that cannot be driven under its own power and/or b) Vehicle having defective or insufficient brake, parking brake, or parking gear.

 

H. Damage caused by freezing of engine, or cooling system or batteries.

 

I. Damage caused to vehicle from tie downs breaking or tearing.

 

J. Any convertible tops that are loose, torn, or show extensive wear. Bras, and/or any type of canvas or material coverings.

 

K. The Carrier WILL NOT be responsible for damage NOT caused by the driver.

 

L. The customer agrees that their vehicle is insured and their insurance has primary responsibility.

 

The agreement supersedes all prior writing and/or oral agreements between Bespoke Properties and the customer may not be changed.

 

1. Claims must be made in writing within 24 hours from time of delivery. Any damage must be communicated to Bespoke Properties at the time of vehicle pick-up without exception. All claims for hidden damage must be made in writing and sent certified mail within 48 hours after delivery of the vehicle. Hidden damage shall mean only those losses or damages to parts contained completely, within the underside of a vehicle that should require the vehicle be hoisted on a lift in order to be viewed and identified. The party claiming hidden damage has the burden of proving that the hidden damage did not exist prior to Carrier’s receipt of the vehicle(s) and that the claim relates to one for hidden damage and is otherwise proper. Pictures and two (2) estimates for repair should be sent as soon as possible. All claims are subject to a Deductible, and will be settled at actual cost.

 

2. Repairable Losses-Bids. Customer agrees that the amount of a claim for a repairable loss shall be established by a competitive bid process. The amount of the repairable loss shall be considered the lowest available bid amount from two (2) competing qualified automobile body repair shops. Alternatively, if Bespoke Properties elects, it may obtain an appraisal of the amount of the repairable loss from an independent automobile insurance adjustment company. A qualified body shop shall include any auto body repair shop owned by a franchised dealer of the manufacturer of the vehicle for which loss is being claimed. Bespoke Properties may, at its option, elect to accept a single bid presented by the claimant as the most cost effective settlement available and so elect to accept that bid as the amount of the claim. The payment by Bespoke Properties of any claim presented by customer shall be deemed the full and final resolution of the claim. The customer shall release Bespoke Properties from any further liability involving that same vehicle upon payment of the claim.

 

3. Total Losses. Bespoke Properties' limit of liability for any total loss vehicle(s) shall be the actual cost of any verifiable expenses thereon. With respect to any total loss vehicle(s), Bespoke Properties shall not be responsible for any lost profit.

mobile notary

Brian Morris is a licensed and bonded Notary Public of the State of Idaho. As such, he is not an attorney and therefore, by law, cannot explain or interpret the contents of any documents for you, instruct you on how to complete a document or direct you on the advisability of signing a document. Any important questions about your document should be addressed to the lender, title company or an attorney.

SCOPE OF SERVICE

We provide the following general notary services:

Car title transfers

Adoptions

Birth/death certificates

Living wills

Estate planning documents

I-9 completion

Copy certifications

Oaths/affirmations

Jurats

Acknowledgements

He will travel to an agreed upon location to provide notary service.

REQUIREMENTS

  1. Bring all documents that require notarization for the notary to review

  2. Bring an acceptable form of identification. Acceptable forms of identification include a passport, driver’s license, or government issued ID that is current or expired less than three years. 

  3. You must personally appear at the time the notarization takes place

Person(s) signing document(s) must present a valid form of identification to Notary, and Notary must be able to determine with reasonable certainty that the person(s) match the presented identification. If this condition cannot be met, Notary will not notarize document(s). A notary may refuse to perform a notarization if the notary determines that (1) the person does not appear to be competent or have the capacity to execute the record, or (2) the person is not signing the document knowingly or voluntarily.

COST + PAYMENT POLICY

The customer agrees to pay $5 per notarial act. Additionally, the customer agrees to pay all reasonable travel expenses, in accordance with current IRS standard mileage rates. Payment is due at the time of service via PayPal or Venmo. Processing fees incurred by PayPal or Venmo are not returned to the merchant when the merchant gives a refund. Therefore, processing fees will be deducted from any customer refunds.

Any travel expenses due to Bespoke Properties are non-refundable once travel to the location has commenced. We will schedule with you, an appropriate amount of time for signings depending on your particular document(s). Anyone signing, including Witnesses, must be on time for the appointment and have proper ID with them. The Notary cannot wait beyond the scheduled time limit for signers who are not prepared. If the Notary is unable to perform services due to the customer not arriving at the scheduled time, or the customer not fulfilling all necessary requirements for the notarization to be performed, travel expenses must still be paid.

Late payments are subject to a $35 late charge (plus associated legal and admin fees incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your scheduled delivery day, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your delivery due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to drive the vehicle to or from the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

SAFE-DRIVER SHUTTLE

At Bespoke Properties, we stand by our promise of excellent service. If you are unhappy with any shuttle service provided, with our "Excellent Service Promise" you can notify us within 24 hours of service in order for us to address and correct the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one hour of shuttle service at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of service, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. 

SCOPE OF SERVICE

Bespoke Properties will perform these services for the customer(s)/passenger(s), (the “Services”): 

A.    Pick-up the customer at the requested location in Valley County, at the requested time. Bespoke Properties shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the customer is not ready for collection at the booked time. Please contact your driver if you will be late for pick-up. The driver will wait up to 30 minutes and will attempt to contact the customer if they are late. If after 30 minutes the driver still has not made contact with passenger, this will result as a no show & no refund will be offered. While we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

B.    Drop-off the customer at the requested location in Valley County. Our company shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection, we will contact the customer immediately.

C.    We will be available during the entire booking window to take the customer to as many additional locations within Valley County as requested. Passengers may keep belongings in the vehicle during the booking period, but do so at their own risk. Bespoke Properties will not be held responsible for lost or misplaced personal belongings left in the vehicle.

D.    We can shuttle a maximum of four persons, adults and/or children. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform us at the time of booking. We do not provide baby / booster seats. If you have your own child seat you are welcome to bring it. Please note that the installation of the child seat must be carried out by you.

E.    In the unlikely event the car breaks down during your journey, Bespoke Properties will endeavor to arrange an alternative car to complete the service as soon as possible.

PASSENGER CONDUCT

The customer who made the booking shall be responsible for the behavior of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. A full receipt and invoice will be emailed to you following service, and payment will be due within 3 days of receipt.

Bespoke Properties has the right to refuse to carry any passenger who is thought to be excessively intoxicated or under the influence of drugs.

 

Bespoke Properties will refuse or terminate any booking with immediate effect if your behavior puts any driver or vehicle at risk of damage, or if violence or abuse by you or any passenger in your party is exhibited. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.

COST + PAYMENT POLICY

Bookings are charged per hour ($50/hour for any bookings with pick-ups + drop-offs prior to 10:00p.m., with a 2-hour minimum). Shuttle service requests in which any portion of the booking (either drop-off or pick-up) occurs after 10:00 p.m. are $75/hour (customer must select the "Late" booking option if any portion of the service will fall after 10:00p.m.). Once the booking period has started, no refunds will be offered, whether the customer is late or a no-show.

Late drop-offs at the end of shuttle service due to customer tardiness will be charged at the hourly rates stipulated above, and in addition will incur a $50 service fee. Full payment is due at the completion of service, either by Apple Pay, PayPal, Venmo, or cash. 

Any additional fees incurred (ie: soiling the vehicle) will be sent via invoice (with attached receipts) following service. Payments will be due within 3 days of receipt.

Late payments are subject to a $35 late charge (plus associated legal and admin fees incurred to recover outstanding monies due). Late charges will be applied every 30 days an invoice remains unpaid.

CANCELLATION POLICY

We understand life happens! If you need to cancel or reschedule, please try to contact us at least 72 hours in advance of your scheduled service. Cancellations on all services and consultations less than 24 hours in advance will incur a $35 cancellation fee. Bespoke Properties reserves all rights available under Idaho law to collect any amounts due and owing pursuant to this agreement.

INSURANCE

All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk. We are a licensed taxi-service in Valley County.

INCLEMENT WEATHER

As you know the weather in Valley County, Idaho can be unpredictable. If there is a storm in progress on your shuttle date, the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your delivery due to bad weather conditions; we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways, clear and sanded and/or salted as needed so that our staff can access your home without getting injured; excessive snow may limit our ability to drive the vehicle to or from the home. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

EXCLUSIONS

The “Excellent Service Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

The customer shall indemnify and hold harmless Bespoke Properties against any and all claims made against Bespoke Properties arising out of the management or operation of the property by Bespoke Properties, except for claims arising from or related to (i) the gross negligence of Bespoke Properties or its officers, agents, or employees; (ii) wrongful willful acts of Bespoke Properties or its officers, agents or employees; (iii) acts or omissions of Bespoke Properties or its officers, agents or employees which are outside of the scope of authority established by these terms and conditions or which are in breach of the obligations of Bespoke Properties under these terms and conditions.

Bespoke Properties shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. 

General

RIGHT TO CHANGE OFFERINGS

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

BILLING OF HOURLY SERVICES

Hourly services (those not designated as fixed price or flat fee) are charged per man-hour. For example, if an hourly service is $35/hour, the cost for one person for one hour is $35; the cost for two people for one hour is $70, etc. Bespoke Properties makes every effort to utilize the appropriate amount of staff per requested service.

OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS, AND LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of BespoKe Properties LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

INDEMNIFICATION

You agree to indemnify and hold Bespoke Properties harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITED LIABILITY

To the maximum extent permitted by applicable law, in no event shall Bespoke Properties be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Bespoke Properties assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable in whole or in part, the remaining provisions shall not be affected and shall continue to be valid and enforceable as though the invalid or unenforceable parts had not been included in this Agreement.

RIGHT TO MODIFY TERMS

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service

PROMOTIONAL EMAILS + CONTENT

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

MEDIATION + JURISDICTION

All claims, disputes, and controversies arising out of or in relation to the performance, interpretation, application, or enforcement of all agreements for all services offered, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration. If, during the mediation, a party ("offering party") makes a written offer of compromise to another party which is not accepted by said party ("refusing party") and the refusing party fails to obtain a more favorable judgment or award, the refusing party shall pay the offering party all costs and expenses, including reasonable attorney's fees, incurred from the time the offer is refused.

Each party to this Agreement hereby agrees and acknowledges that venue and jurisdiction of any suit, right, or cause of action arising out of or in connection with this Agreement shall lie exclusively in either Valley County, Idaho. Furthermore, except to the extent that this Agreement is governed by the laws of the United States, this Agreement shall be governed by and construed in accordance with the laws of the State of Idaho, excluding, however, its choice of law rules.

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